Overview
If your Epic Games purchase is missing, it may not have completed or may be delayed.
Possible Causes
- Payment is still processing
- Payment was canceled
- Delay in delivery
- Connection issue
How to Fix It
Step 1: Check for a Receipt
- Look for a receipt from Epic Games in your email
Step 2: If You Did NOT Receive a Receipt
The payment is likely pending or canceled.
- Contact Epic Games Support
Step 3: If You DID Receive a Receipt
Your payment was successful.
- Restart the game
- Check your account
What to Do If It Still Doesn’t Work
If you received a receipt but did not receive your purchase, please submit a ticket and include:
- Receipt
- Account email
- Date of purchase
- Item purchased
- Platform (Epic Games)
Click “Submit a Ticket”.