If your purchase didn’t go through, try the following:
1. Check your payment method
– Ensure your card, account, or wallet has sufficient funds.
– Confirm your billing information matches your payment provider (Google Play, App Store, Epic Games, or Fastspring).
2. Update your app and platform
– Make sure both Metalstorm and your store app (Epic Games Launcher, Google Play, or App Store) are up to date.
3. Retry your purchase
– Wait a few minutes before trying again.
– If the issue persists, try another payment method.
💡 Webshop payments:
If your payment keeps getting declined through our webshop, we recommend contacting Fastspring Support directly, as they can help you resolve payment issues:
👉 https://fastspring.com/consumer-support/
Please note: Once in-game items or currency are spent, opened, or otherwise used, they cannot be refunded under any circumstance.